CUT PRICE CRYSTALS

ABN: 20 675 080 343

 

DAMAGED / BROKEN

Please don’t wait to tell us about an item that arrived damaged or broken, just send us a photo of the item within 48 hours of receiving your parcel, either via email to cutpricecrystals@outlook.com.au or via Instagram and we will respond immediately by offering you a replacement product, store credit, a partial refund or full refund depending on circumstances.

POSTAL ISSUE

If your Australia Post tracking ID appears as DELIVERED and you have not received your order please contact us without delay.

We don't bite so reach out to us and and let us find a solution.

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BY PURCHASING FROM OUR WEBSTE  & LIVE SALES YOU AGREE THAT YOU UNDERSTAND THE FOLLOWING ADVICE

• (A) PRODUCT SIZE We strongly encourage you to read the product descriptions on our website carefully in regards to product size. We use electric digital calipers & commercial grade scales to measure and weight each of our products. 

• (B) PRODUCT IMAGES We want you to be aware that images of our products may appear brighter or duller in colour on your screen than in real life. This is due to various factors such as light source, your screen resolution & our camera. 

We will NOT automatically offer you a refund if your complaint is in regards to product size and the size is listed in the product description.

The same can be said about colour complaints, we do not automatically refund so by purchasing from our website you agree that you understand the above statement's (A) and (B)